Frequently Asked Questions
Everything you need to know about shopping with Steve Madden.
How do I track my order?
Once your order has shipped, you will receive a confirmation email containing your tracking number. You can also track your status directly through the 'Order Status' link in our website footer.
What is your return policy?
We offer a 30-day return policy for unworn merchandise in its original packaging. Please note that items marked as 'Final Sale' are not eligible for returns or exchanges.
Do you offer international shipping?
Yes, Steve Madden ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How should I care for my leather shoes?
To maintain the quality of your leather footwear, we recommend using a damp cloth for light cleaning and applying a leather conditioner periodically to prevent cracking.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer flexible payment options through Afterpay, PayPal, and Apple Pay.
How do I know what size to order?
Most of our styles run true to size. We provide a detailed size guide on each product page to help you find the perfect fit between US, UK, and EU measurements.